Privacy policy

CUSTOMER POLICY COLLECTION

Privacy Policy

How Flower Preservation Australia handles personal information.

 

Information we collect

We may collect information you provide when you browse, enquire, book or purchase, including your name, contact details, billing and delivery information, order details, communications, flower and event information, and photographs you choose to provide. Our website and service providers may also collect device, browser, cookie and transaction information.

Why we use it

to respond to enquiries and manage bookings;

to process payments and produce, collect or deliver orders;

to communicate about flower condition, design, payment and completion;

to operate, secure and improve our website and services;

to meet record-keeping, legal and regulatory obligations;

to send marketing where you have consented or where otherwise permitted, with an option to unsubscribe.

Payments, service providers and disclosure

Payments are processed through third-party payment providers, including the e-commerce platform used by our store. We do not knowingly retain full card details. We may disclose information to providers that help us operate, such as payment processors, website hosting, software, professional advisers and delivery providers, but only as reasonably required for those services or as required by law.

Photographs and marketing

We will seek consent before using identifiable customer photographs, names, or personal stories for marketing. We may photograph finished artwork for studio records, quality control, social media posts, and paid advertising, by booking with us you agree to allow this use. If a separate photography or marketing permission has been given, you may contact us about future use, noting that material already published or printed may not always be fully retractable.

Storage, security and overseas processing

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Some technology providers may store or process information outside Australia. Their handling is also governed by their own terms and privacy practices.

Access, correction and complaints

You may contact us to request access to or correction of personal information we hold, or to raise a privacy concern. We will respond within a reasonable time, subject to lawful exceptions. Contact Flower Preservation Australia using the details published on our website or email flowerpb@outlook.com.au.

Where the Privacy Act 1988 and Australian Privacy Principles apply to our activities, we will handle personal information in accordance with them. We also aim to follow these stated practices as a matter of good business practice where the Act does not apply.