Terms of service
CUSTOMER POLICY COLLECTION
Website Terms of Service
Terms for accessing the Flower Preservation Australia website and online store.
1. Acceptance and store platform
This website is operated by Flower Preservation Australia. By accessing the site or purchasing goods or services, you agree to these Website Terms, our Booking Terms, and the policies in this manual. Our online store is hosted on an e-commerce platform that provides the technology used to offer products and services.
2. Lawful use
You must not use the website, its content or our services for an unlawful or unauthorised purpose; transmit malicious code; interfere with security; scrape or collect information unlawfully; impersonate another person; or infringe intellectual property, privacy or other rights.
3. Information, products and pricing
We aim to keep information, descriptions, availability, and prices accurate but may correct errors or omissions and update or discontinue offerings. Product images and screen colours are illustrative; natural flowers and handmade artworks vary. If an error affects an order, we will act reasonably and in accordance with applicable law.
4. Orders and account information
You must provide current, complete, and accurate booking, billing, contact, and delivery information. We may decline or cancel an order where reasonably necessary, including suspected fraud, pricing error, unavailable capacity, or a breach of these Terms, subject to applicable law. Our separate booking terms govern deposits, automatic balance payments, cooling-off arrangements, and production.
5. Third-party services and links
The site may contain links or access to third-party services. We do not control their content, availability, or practices. Review the relevant third party’s terms before using its service. Nothing here excludes responsibility that cannot lawfully be excluded.
6. Customer content and feedback
You must have the right to submit any review, photograph, message, or other content you provide. You grant us a non-exclusive license to use content you intentionally submit for the purpose for which it was provided. We will not use identifiable customer photographs or stories for unrelated marketing without consent. But we will use images of artworks for social media and paid advertising.
7. Intellectual property
Unless otherwise stated, the website design, text, photographs, graphics, branding, and other content are owned by or licensed to Flower Preservation Australia. They may not be copied, reproduced, sold, or commercially exploited without written permission, except as permitted by law.
8. Availability and liability
We do not promise that website access will always be uninterrupted, secure, or error-free. To the maximum extent permitted by law, we are not responsible for loss caused solely by events outside our reasonable control. Nothing in these terms excludes, restricts, or modifies consumer guarantees, statutory rights, or liability that cannot lawfully be excluded.
9. Changes, severability and governing law
We may update these website terms by publishing a revised version. If any provision is unlawful or unenforceable, it is severed to the extent necessary without affecting the remaining provisions. These Terms are governed by the laws of Queensland and Australia, and disputes are subject to the courts and tribunals with lawful jurisdiction.
10. Contact
Questions about these terms may be sent to Flower Preservation Australia using the contact details published on our website or by email to flowerpb@outlook.com.au.