Shipping policy
Shipping Your Flowers & Delivery Policy
How to prepare and send your flowers safely to our Brisbane studio.
1. Booking the arrival date
If you cannot deliver your flowers to our Everton Park, Brisbane studio, you may send them by post or courier. When booking, select the date your flowers are expected to arrive at our studio—not the date you plan to send them. For example, if you post the flowers on the 24th for expected delivery on the 25th, select the 25th as the booking date.
The full studio delivery address is provided after your booking is confirmed because Flower Preservation Australia operates from a home studio.
2. Delivery service and timing
We recommend using the fastest suitable tracked service available, such as Australia Post Express Post. Next-business-day delivery is only available within the Express Post next-business-day network and is not guaranteed for every origin or destination. Check the carrier’s current delivery estimate before sending.
You may choose safe drop or signature on delivery. Signature services provide additional delivery confirmation, but an unsuccessful delivery attempt may delay receipt if the parcel is taken to a post office or depot for collection.
3. Shipping costs, tracking, and contact
Inbound shipping costs are paid by the customer. Costs vary according to the parcel’s size, weight, origin, carrier, and optional insurance. As a general guide only, customers have previously paid approximately $40 to $230; this is not a quote or guaranteed price. You may avoid inbound shipping costs by arranging an approved studio drop-off.
After booking, email us to confirm that you intend to send your flowers. Send the carrier name and tracking number as soon as the parcel has been lodged so we can monitor its expected arrival. Tracking does not guarantee a delivery time. We recommend that signature on delivery is applied.
4. Rehydrate and cool the flowers.
Before packing, trim the stems and place the flowers in clean, cool water. Keep them in a cool location away from direct sunlight, heat, and ripening fruit. A florist-approved flower food may be used according to its instructions.
For additional hydration during transit, you may use securely capped individual water tubes. These can be purchased from your florist or from Amazon. Do not place an open vase, jug, or other container of loose water inside the shipping carton.
5. Prepare the packaging.
Choose a strong box approximately one-and-a-half times the size of the bouquet. Use clean, dry shredded paper, tissue paper, paper-based cushioning, or clean foam to support the flowers and prevent movement.
Do not wrap the bouquet or blooms in sealed plastic or bubble wrap. Trapped heat and moisture can cause sweating, wilting, discoloration, and mould. Bubble wrap may be used around non-floral keepsakes if it cannot touch or trap moisture around the flowers.
6. Pack the bouquet.
Where practical, pack the bouquet upright. Secure a smaller dry box, cup or container inside the outer carton and place the stems inside it. The inner support must not contain loose water and must be firmly cushioned so it cannot move.
Fill the remaining space with dry cushioning so the bouquet cannot slide or strike the sides of the box. Loosely protect especially delicate blooms with clean tissue paper, taking care not to crush or tightly wrap the petals.
7. Label the parcel and keepsakes.
Write the customer name and order number inside the parcel and clearly on the outer box.
Mark the top of the carton with upright arrows and label the parcel ‘FRAGILE – FRESH FLOWERS.'
Place jewelry, ribbon, photographs, or other keepsakes in a sealed, labeled bag. Attach the bag securely to a card showing your name, telephone number, email address, and order number.
Check that the carton is securely closed without compressing the flowers, then retain your lodgement receipt.
8. Interstate biosecurity
Plant and flower movement rules can apply across Australian state, territory, and quarantine-zone borders. Before sending, the customer must check that the bouquet and foliage can lawfully be sent from its origin to Queensland and comply with any carrier and biosecurity requirements. Do not include soil, rooted plants, fruit, or other restricted plant material.
9. Delays, loss, and flower condition
The customer is responsible for arranging and paying for inbound transport. We recommend tracking and appropriate transit insurance. Where the customer contracts directly with the carrier, claims for loss, delay, or transit damage may need to be made with that carrier.
Fresh flowers naturally deteriorate over time. Flower Preservation Australia is not responsible for deterioration caused solely by delayed dispatch, unsuitable packaging, heat, moisture, mishandling, or carrier delay outside our reasonable control. When the parcel arrives, we will assess the flowers and preserve them as successfully as reasonably possible. Significant condition concerns will be handled under our Booking Terms and Returns & Refunds Policy.
10. Receipt and commencement of preservation
Flowers are treated as received when they are delivered to and accepted at our studio. The drying process begins as soon as reasonably possible. Receipt of the flowers ends the voluntary cooling-off period because preservation has commenced, and the flowers cannot later be returned to their original fresh state.
11. Finished artwork, collection, and delivery
Finished artwork may be collected from the studio or, where available, shipped within Australia. Customers must provide accurate delivery details. We recommend transit insurance and signature on delivery for completed artwork.
Return shipping, redelivery, and additional delivery charges are the customer’s responsibility unless the costs arise from our failure to meet a consumer guarantee or the law requires otherwise.
12. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.