How to ship your flowers

How to Ship Your Flowers 

If you cannot deliver your flowers to our Everton Park, Brisbane studio in person, you may send them to us by post or courier.

Fresh flowers naturally deteriorate quickly, so careful preparation, fast delivery, and secure packaging are important. Please read these instructions completely before dispatching your flowers.

This information should be read together with our Shipping Your Flowers & Delivery Policy, Booking Terms & Conditions, and Returns & Refunds Policy. Please CONFIRM the delivery address prior to postage, as the full address isn't always shown on all correspondence or Google searches 

 

1. Book the Date Your Flowers Will Arrive

When booking, select the date your flowers are expected to arrive at our studio, not the date you plan to send them.

For example, if you intend to post the flowers on the 24th and the carrier estimates delivery on the 25th, select the 25th as the arrival date when booking.

Flower preservation Brisbane/ Australia operates from a home studio in Everton Park, Brisbane. The full delivery address will be provided in your booking confirmation email. Please CONFIRM the delivery address prior to postage, as the full address isn't shown on all correspondence or Google searches 

If your confirmation email does not arrive, please check your spam or junk folder before contacting us.

2. Choose the Fastest Suitable Tracked Service

We recommend using the fastest suitable tracked service available, such as Australia Post Express Post.

Next-business-day delivery is available only within the Express Post next-business-day network and is not guaranteed for every origin or destination. Check the carrier’s current delivery estimate before sending your flowers.

You may choose safe drop or signature on delivery:

  • Safe drop may reduce the risk of a missed-delivery delay, provided the carrier considers the location suitable.

  • Signature on delivery provides additional delivery confirmation.

    Just keep in mind that if you choose to also use signature on delivery, couriers might leave before we are able to answer the door, which could delay collection by a day or two if we need to pick up your package from the post office. 

  • Tracking does not guarantee a delivery time. We recommend considering appropriate transit insurance, particularly for valuable or irreplaceable flowers and keepsakes.

3. Shipping Costs, Tracking and Contact

Inbound shipping costs are paid by the customer.

Costs vary according to the parcel’s size, weight, origin, carrier, and optional insurance. As a general guide only, customers have previously paid approximately $40 to $230. This is not a quote or guaranteed price.

You may avoid inbound shipping costs by arranging an approved studio drop-off where available.

After booking:

  1. Email us to confirm that you intend to send your flowers.

  2. Send us the carrier name and tracking number as soon as the parcel has been lodged.

  3. Retain your lodgement receipt and monitor the tracking until delivery is confirmed.

  4. Please CONFIRM the delivery address prior to postage, as the full address isn't always shown on all correspondence or Google searches 

Providing tracking information allows us to monitor the expected arrival, but it does not guarantee that the carrier will deliver at a particular time.

4. Rehydrate and Cool Your Flowers Before Packing

Before packing:

  • Trim the stems;

  • Place the flowers in clean, cool water

  • Keep them in a cool location away from direct sunlight and heat; and

  • Keep them away from ripening fruit, which can accelerate deterioration.

A florist-approved flower food may be used according to the manufacturer’s instructions.

For additional hydration during transit, you may use securely capped individual water tubes. Place one suitable stem in each tube and check that every cap is secure before packing.

Do not place an open vase, jug, cup, or other container of loose water inside the shipping carton. Loose water can leak, weaken the box, and damage the flowers during transport.

5. Prepare the Packaging

Choose a strong box approximately one-and-a-half times the size of the bouquet. The box should provide enough space for cushioning without allowing the bouquet to move freely.

Suitable clean, dry cushioning materials include:

  • shredded paper;

  • tissue paper;

  • paper-based packing material; or

  • clean foam.

Do not wrap the bouquet or individual blooms in sealed plastic or bubble wrap. Trapped heat and moisture can cause sweating, wilting, discolouration, and mould.

Bubble wrap may be used around non-floral keepsakes only if it cannot touch the flowers or trap moisture around them.

6. Pack the Bouquet Securely

Where practical, pack the bouquet upright.

  1. Secure a smaller dry box, cup, or container inside the outer shipping carton.

  2. Cushion the inner support firmly so it cannot move during transport.

  3. Place the bouquet stems inside the dry inner support.

  4. Do not put loose water inside the inner support or outer carton.

  5. Fill the remaining space with clean, dry cushioning so the bouquet cannot slide, tip, or strike the sides of the box.

  6. Loosely protect especially delicate blooms with clean tissue paper, taking care not to crush or tightly wrap the petals.

Before sealing the carton, gently check that the bouquet is supported and that the flowers are not being compressed against the box.

7. Label the Parcel and Any Keepsakes

Before dispatching the parcel:

  • Write the customer’s full name and order number inside the parcel;

  • Clearly write the customer’s name and order number on the outer box;

  • Mark the top of the carton with upright arrows

  • label the carton FRAGILE—FRESH FLOWERS; and

  • Check that the box is securely closed without compressing the flowers.

If you are including jewellery, ribbon, photographs, or other keepsakes:

  1. Make sure each item is completely dry.

  2. Place the keepsakes in a sealed and clearly labelled bag.

  3. Secure the bag to a card showing your name, telephone number, email address, and order number.

  4. Pack the bag so it cannot move through the flowers during transport.

  5. Please CONFIRM the delivery address prior to postage, as the full address isn't always shown on all correspondence or Google searches 

     

     

Please contact us before sending valuable or irreplaceable keepsakes so we can confirm whether they are suitable for your chosen artwork.

8. Check Interstate Biosecurity Requirements

Plant and flower movement restrictions may apply across Australian state, territory, and quarantine-zone borders.

Before sending your bouquet, you are responsible for checking that the flowers and foliage can lawfully be transported from their origin to Queensland and that the parcel complies with all carrier and biosecurity requirements.

Do not include:

  • soil;

  • rooted plants;

  • fruit; or

  • other restricted plant material.

Current biosecurity requirements can vary according to the flowers, foliage, and place of origin, so check the relevant government guidance before dispatch.

 

Pests, Mites & Insects on Fresh Flowers

Important information about natural botanical materials and preservation.

Fresh flowers are natural botanical materials and can occasionally contain small insects, mites, larvae or eggs that

may not be visible to the naked eye. These organisms can be present before a bouquet reaches our studio and are a natural risk associated with fresh flowers.

Visible pests when flowers arrive

Australian Floral Preservation does not introduce insects, mites or other pests during the preservation process. If live insects or visible signs of infestation are present when flowers arrive, we may be unable to accept the bouquet for preservation. Treating an active infestation may compromise the flowers, our equipment or other customers' orders.

Please inspect your flowers carefully before bringing or sending them to us.

Microscopic eggs may be impossible to detect.

Some mite or insect eggs and other microscopic organisms may be too small to identify during a normal visual

inspection. If they are already present within fresh flowers, they may remain undetected and potentially become apparent later, including after the flowers have been dried or incorporated into a framed or resin artwork.

If this occurs, it does not mean the pests were created by or introduced through the preservation process. They would have originated with the fresh flowers or botanical material before the bouquet arrived at our studio. Bugs and mites prefer fresh flowers and will only inhabit a dried bouquet if they were introduced via a fresh bouquet. 

Inspection, treatment & remedial work

We take reasonable care when inspecting and preparing flowers; however, it is not possible to guarantee detection of microscopic eggs or organisms that cannot be seen with the naked eye. If you have any concern about infestation, we recommend having your flowers professionally inspected or appropriately treated before delivery.

If a pest issue becomes apparent after preservation and treatment or restoration, it may be possible, and we will assess the piece and discuss available options before proceeding. Additional treatment, dismantling, cleaning, restoration, reframing or other remedial work may incur an additional charge. Any chargeable work will be explained before it is undertaken.

If a fresh bouquet arrives and is found to have a pest or mite issue, we will contact you and determine whether it can be treated prior to preservation or it needs to be returned to you. There is a cost for this treatment and return of flowers. It is specialised and would involve us organising this pest treatment. It can be a lengthy process, as the eggs can take weeks to hatch, so we can be sure they are all removed, so this could delay your expected finish time by at least a month. 

 

9. Delays, Loss, and Flower Condition

The customer is responsible for arranging and paying for inbound transport. Where the customer contracts directly with the carrier, a claim for loss, delay, or transit damage may need to be made with that carrier.

Fresh flowers naturally deteriorate over time. Flower Preservation Australia is not responsible for deterioration or damage caused by:

  • delayed dispatch;

  • unsuitable or insufficient packaging;

  • heat or excess moisture;

  • mishandling; or

  • carrier delay outside our reasonable control.

When the parcel arrives, we will assess the flowers and preserve them as successfully as reasonably possible. We cannot guarantee that damaged, wilted, mouldy, excessively aged, or deteriorated flowers will achieve the same result as fresh flowers. We will contact you if the flowers arrive and we find them to be unsuitable; in this case you are responsible for return postage if necessary. 

We will also send photos on arrival so you can see the condition at arrival.

Significant flower-condition concerns will be handled under our Booking Terms & Conditions and Returns & Refunds Policy.

Nothing in this information excludes any responsibility or consumer right that cannot legally be excluded.

10. When Your Flowers Are Considered Received

Your flowers are considered received when they are delivered to and accepted at our studio.

The drying process begins as soon as reasonably possible. Receipt of the flowers ends the voluntary 10-business-day cooling-off period because the preservation service has commenced.

Drying permanently changes the flowers, and they cannot later be returned to their original fresh or unpreserved state.

Final Shipping Checklist

Before sending your flowers, confirm that you have:

  • selected the expected studio arrival date when booking;

  • chosen the fastest suitable tracked delivery service;

  • checked the carrier’s current delivery estimate;

  • confirmed any applicable interstate biosecurity requirements;

  • rehydrated and cooled the flowers before packing;

  • avoided loose water, sealed plastic, and bubble wrap around the blooms;

  • secured the bouquet with clean, dry cushioning;

  • added your name and order number inside and outside the parcel;

  • labelled the box FRAGILE—FRESH FLOWERS with upright arrows;

  • securely labelled and packed any keepsakes;

  • emailed us to confirm that the flowers are being sent; and

  • Please CONFIRM the delivery address prior to postage, as the full address isn't always shown on all correspondence or Google searches 

  •  

    sent us the carrier name and tracking number.


     

Australian Consumer Law

Nothing on this page excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.

If you have questions before sending your flowers, please contact Flower Preservation Australia using the details published on our website.